Last Updated: 02/12/2025
These Terms of Service (“Terms”) govern your use of the services provided by Equilibrium Health Coaching (“we,” “us,” or “our”), including coaching sessions, mini courses, guides, and any products offered through our website.
By accessing or purchasing from Equilibrium Health Coaching, you agree to be bound by these Terms. If you do not agree, you may not use our services.
One‑off Purchases: All coaching sessions, courses, and products are sold as single purchases. We do not offer subscriptions or automatic renewals.
Payment: Payment must be made via the methods specified on our website at the time of purchase.
Access: Digital products (e.g., PDFs, guides, courses) are delivered electronically. Coaching sessions are delivered at the agreed time and format (online or in person, as applicable).
Gift Voucher Terms & Conditions – Equilibrium Health Coaching
1. Introduction
These Terms & Conditions apply to all gift vouchers purchased from Equilibrium Health Coaching.
By purchasing or redeeming a voucher, you agree to these Terms.
2. Voucher Validity
Vouchers are valid for 12 months from the date of purchase, unless otherwise stated.
Expired vouchers cannot be redeemed or extended.
3. Redemption
Vouchers can be redeemed against eligible services, including coaching sessions, mini courses, and guides.
Vouchers cannot be exchanged for cash or used to purchase other vouchers.
Partial redemptions are allowed; any remaining balance will stay valid until the expiry date.
4. Restrictions
Vouchers are non-transferable and may only be used by the recipient named at purchase.
Vouchers cannot be resold, refunded, or exchanged.
Vouchers are not valid in conjunction with other promotions or discounts unless explicitly stated.
5. Booking & Availability
Voucher holders must book sessions in advance and are subject to coach availability.
Missed appointments without 24 hours’ notice may result in forfeiture of the session.
6. Refunds & Cancellations
Vouchers are non-refundable once purchased.
If a service is cancelled by Equilibrium Health Coaching, the voucher will remain valid for rescheduling.
7. Intellectual Property
All course materials, guides, and resources redeemed via vouchers remain the property of Equilibrium Health Coaching.
Recipients may not copy, share, or distribute materials without permission.
8. Liability
Equilibrium Health Coaching provides educational and coaching services only.
We are not medical professionals; services are not a substitute for medical advice, diagnosis, or treatment.
We accept no liability for outcomes beyond the scope of coaching support.
Digital Products: Non‑refundable once downloaded or accessed.
Coaching Sessions: Cancellations must be made at least 24 hours in advance for rescheduling. Missed sessions are non‑refundable.
Physical Products (if applicable): Refunds available within 14 days of receipt if unused and returned in original condition.
All content, guides, courses, and materials are the intellectual property of Equilibrium Health Coaching.
You may not copy, share, reproduce, distribute, or resell our materials without written permission.
We strive to ensure reliable access to digital materials but do not guarantee uninterrupted service.
Access may be restricted due to maintenance, updates, or technical failures outside our control.
Coaching sessions may be recorded for your personal use if agreed in advance. Recordings are not to be shared publicly or with third parties.
Any food items, supplements, or consumables recommended during coaching are not checked for individual allergies. It is your responsibility to review ingredients and ensure suitability for your personal consumption.
Equilibrium Health Coaching provides educational coaching and information services. We are not medical professionals, dietitians, or therapists.
Information provided is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
Do not disregard professional medical advice or delay seeking it because of something you have read or learned through our services.
Limitation of Liability: Equilibrium Health Coaching shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of our services. Your use of our services is at your sole risk.
Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales.
We reserve the right to modify these Terms at any time. Updates will be posted on our website.
For any questions regarding these Terms of Service, please contact us via the details provided on our website.
Got it — you’d like a confidentiality statement for your website. This is usually placed in your policies or footer section to reassure visitors and clients that their personal information and coaching conversations are handled with care. Here’s a warm, professional draft tailored to Equilibrium Health Coaching:
At Equilibrium Health Coaching, your privacy and trust are at the heart of everything I do.
Personal Information: Any details you share through booking, email, or consultation are kept secure and used only for the purpose of supporting your health journey.
Session Content: What we discuss in coaching sessions — whether face-to-face or online — remains strictly confidential. Your stories, experiences, and health information are never shared without your consent.
Data Protection: All records are stored securely and handled in line with UK data protection laws (GDPR).
Exceptions: The only time confidentiality may be broken is if there is a legal requirement or a serious risk of harm to yourself or others.
Your safety, dignity, and trust matter most. This space is designed to help you feel supported, respected, and empowered.